Refund policy

30-day returns

You can return anything within 30 days of delivery if it is unworn, unwashed and has its tags on.

How to return

Email hello@stillcoolsleep.com or reply to your order confirmation with your order number and what you're returning. We'll send the return address and instructions. Please don't post anything back before we reply.

Refunds

Once the return arrives and we've checked it, we refund your original payment method within 5 business days. Your bank may take a few more days to show it. Return shipping is paid by you, unless the item arrived damaged, faulty or not what you ordered, in which case we cover it.

Exchanges

We don't do direct exchanges. Return the item for a refund and place a new order for the size or piece you want.

Damaged or wrong items

Email hello@stillcoolsleep.com within 7 days of delivery with a photo and we'll make it right.